At BeGood, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, we have a straightforward returns policy in place:

• Eligibility: To be eligible for a return or exchange, the item(s) must be in their original condition, unused, and in the original packaging. Please ensure that all tags, labels, and accessories are intact.
• Timeframe: You may initiate a return or exchange within 2 days from the date of delivery. Beyond this period, we may not be able to process your request.
• Return Process: To initiate a return or exchange, please contact our customer service team with your order details and reason for return. Our team will guide you through the process and provide you with further instructions.
• Refunds: Once we receive and inspect the returned item(s), we will process the refund to your original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your financial institution's policies.
• Return Shipping: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping method to ensure that the returned item(s) reach us safely.

Please note that certain items, such as personalized or perishable goods, may not be eligible for returns or exchanges due to their nature. In such cases, we will clearly state the non-returnable/exchangeable status on the product page.

If you have any questions or require further assistance regarding delivery or returns, please reach out to our customer service team, who will be more than happy to assist you. Your satisfaction is our top priority, and we appreciate your trust in our products and services.